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local optimisation
For the last couple of days I’ve been studying the results of a local process improvement exercise. The exercise was run earlier this year, and had its own business case, complete with a financial...
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taking responsibility
Sometimes change can only come about when people take responsibility for problems, even when they didn’t necessarily cause the problem. Kay Pentecost tells a nice story about this in the XP group on...
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the taxi business
I just had a project cancelled, because the business features it would have introduced are not sufficiently high priority right now. I’m fine with that approach. (It may be re-awakened in 6-12 months,...
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i only want a pencil
My pencil is blunt. And I know there are no pencil-sharpeners in this office. But I do know there’s a stationery store upstairs where I can get a new pencil. (I already have 7 blunt pencils in my bag,...
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